Pharma Solutions Recruitment

Pharma Solutions Recruitment Specialists


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Job Ref.: 1514

Job Title: Helpline Nurse Advisor - Respiratory - 3 day week – Dublin West - November 2017 - Urgent

Sector: Nurse Advisor

Location: Ireland, Dublin

Job Type: Permanent part-time

Job description:

Helpline Nurse Advisor -  Respiratory - 3 day week – Dublin West - November 2017 - Urgent

Our client, a leading medical and surgical sales company wish to appoint a telephone Helpline Nurse Advisor based at their offices in West Dublin to provide telephone support and education to patients using our client’s products. Our client has a very friendly culture and very modern office facilities.

This role is a permanent part time position (3 day week)

Roles & Responsibilities:

Reporting to the Business Manager, below is an outline of responsibilities:

  • Ability to provide telephone support and education to the end user ( the patient )

    - Manage and provide comprehensive solutions to existing patient queries

    - Trouble shooting and support of existing and new respiratory patients

    - Follow up to ensure compliance with therapy

    - Compliance Data management

    - Use Remote Monitoring Technologies to ensure Patient Compliance

  • Provide support to our clients clinical sales team

  • Interact with teams within Customer Care and Warehouse

  • Reviewing existing work processes and implementing changes where deemed necessary

  • Create greater efficiencies with current work flow practices

  • Maintaining and updating patient records in Patient CRM database

  • Liaise with physicians, technicians, nursing personnel in the hospital environments, as required

  • Commitment to the provision of quality patient focussed service alongside other members of the team

  • All administration paperwork required

You – The Candidate

Ideally you are a qualified nurse with excellent communication skills and an ability to troubleshoot patient queries and concerns.Your awareness of the importance of achieving and maintaining therapy compliance provides the foundations for the development of in-depth relationships in your role. Your motivation and excellent communication skills allow you to excel in both a team and individual environment. Creativity, Innovation and Accountability are important to you providing the platform for you to challenge the status quo

Candidates must be qualified nurses and experience in the Respiratory nursing area would be highly advantageous.

An excellent salary plus benefits package will apply to the right candidate.

For further information, please contact Marc Flanagan immediately on 086 1759252 or e mail your c/v in the strictest confidence to


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